Are you HIPAA compliant?

Healthicon adheres to a strict code of conduct in discharging all business responsibilities with employees, clients, patients, insurance carriers and other business partners. While striving to collect what clients are legally and ethically entitled to, we will always work within all applicable regulations and guidelines.

How will you improve my cash flow?

First of all, we succeed ONLY when you succeed. Since we are compensated based on what we collect, we strive hard to maximize your collection. We have state-of-the-art technology which facilitates claims submission within 24 hours of receiving complete information from you. We have a very low claim rejection rate because the claims are ‘scrubbed’ prior to sending out, so most of the errors are fixed up front thereby minimizing the error rate.

What is included in your service?

‘Our Services' tab which will give you a detail explanation of all our services.
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Please describe Healthicon’s billing process

We have a graphical presentation of how your claims are processe.
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Why should I outsource to you?

‘Your Benefits’ says it all.
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How often should I send superbills and charges to you?

Depending on the volume of your practice, you may send us claims daily, every other day or once a week. We prefer daily because the turnaround is obviously faster for getting back the reimbursements.

Should I collect co-pays?

YES. Not doing so is a possible contractual violation between the patient and insurance carrier, and even the provider and the insurance carrier. If co-pays are not collected at the time of service, patients will receive statements accordingly.

Are patients' statements professionally formatted?

The software generates professional looking patient statements. Each client has their own preference of patient statement mailing cycle and we can discuss that during our initial meeting.

What types of reports are available?

There are a variety of reports available. Data can be summarized or detailed in many different ways and formats. Clients typically choose the reports and frequency that best suits their needs. Most clients choose to receive their reports monthly, after the month has been closed.

How much is your service going to cost me?

We charge you a reasonable percentage of your monthly collection for our services. This percentage depends on the volume of your practice. For a new practice we also have a per claim rate.

What software do you use to manage the billing process?

We use Medisoft software. Medisoft is one of the most widely used software in medical billing industry and has helped thousands of healthcare professionals accomplish mission-critical tasks. However, if you want us to work with your software, that option is a possibility.

Is my patient and billing data secured?

All billing data is backed up multiple times during the day to a separate storage device. More over, it is also backup remotely everyday. In addition, our data server has firewall and virus protection.

How do I sign up for your service?

If you like what you read so far - give us a call. Your account executive will meet you and discuss our services as well as your benefits with you. Once we reach an agreement, Healthicon will draw up a formal contract for your practice. The Billing Services contract outlines the terms as well as our mutual responsibilities. The Business Associate Agreement is A HIPAA document stipulating HIPAA requirements. In addition a Practice Profile is filled out by the client outlining information such as NPI #, Tax ID, State license, Medicare provider number, etc.

Upon reviewing and signing that contract, we will initiate paperwork to submit your claims electronically or by paper if needed. There will be a waiting time for any government payers to approve your electronic submission during that time your claims will be submitted on paper to protect your cash flow. Commercial claims can go out 2-3 days after we are set up with you.

We will transition your data to our office with very little downtime in your office and then discuss the mode of data transfer on an ongoing basis and train your staff to do the same.